Terms of Use for the SureSIM Platform

1. Introduction

This legal notice applies to your use of the SureSIM platform under the domain suresim.io (“Platform”), to data displayed or provided by the Platform in relation to services provided to you, your employer, or companies within your group of companies (“Group Companies”) (“Data”), and to any correspondence by e-mail between you and us and our partners.

Please read these terms carefully before using the Platform. Using the Platform indicates that you accept these terms. If you do not accept these terms, do not use the Platform.

This notice, the Platform and the Data are issued by Utelize Communications Limited (“Utelize”), a company registered in England with registered number 07462310, VAT Registration Number GB 105 7892 03, trading as SureSIM.

Please note that all data presented on the Platform is indicative only and should not be relied upon. Billing and data records may be subject to change. SureSIM is a product and trademark of Utelize.

2. Licence

You are permitted to access and download content from the Platform and print copies of extracts solely for your own internal business use, provided that:

– No documents or related graphics are modified in any way;
– No graphics are used separately from accompanying text;
– Utelize’s copyright and trademark notices appear on all copies.

You may:

– Access, download and use Data;
– Copy and print the Data for internal purposes;
– Use the Services solely for internal business use.

You agree not to disclose confidential pricing or service data except where:

– It is already publicly available;
– You had lawful access before disclosure;
– It came from a third party lawfully;
– It was developed independently by you.

Unless otherwise stated, Utelize and its licensors own the intellectual property rights in the Platform and its contents. Use beyond these terms is prohibited.

3. Service Access and Registration

Utelize aims to provide continuous access to the SureSIM Platform and Services but does not guarantee availability at all times. Access may be suspended temporarily without notice for maintenance, system updates, or reasons beyond Utelize’s control.

Each user registration is for a single individual only. You must not share your username or password with others. You are responsible for maintaining the security of your login credentials.

If you are an organisation, you must:

– Ensure the Platform is used only by authorised employees, agents, or Group Companies;
– Ensure all users comply with these terms;
– Promptly revoke access for any user who leaves your organisation or no longer requires access.

4. Platform Services

The Platform may allow:

– Email transmission of data (note: emails may not be secure);
– Management of mobile services, including requests to block or enable specific services (“Bars”);
– Alerts for service usage thresholds (“Alerts”).

Utelize does not guarantee that Bars or Alerts will be applied, received, or effective, and accepts no liability for any failure in such services. You remain responsible for all costs incurred on devices, regardless of any requested Bars or Alerts.

5. User Conduct and Data

Except for billing or personal data, any content you transmit to the Platform will be treated as non-confidential and non-proprietary. Utelize may use such content for commercial purposes.

You may not post or transmit content that is:

– Defamatory, obscene, offensive, unlawful or threatening;
– Infringing third-party rights;
– Technically harmful (e.g. viruses, worms, logic bombs).

Misuse of the Platform (including unauthorised access or hacking) is prohibited. Utelize may cooperate with law enforcement authorities to identify offenders.

6. Links to and From Other Platforms

Links to third-party websites are for convenience only. Utelize does not endorse or take responsibility for linked content. Accessing third-party links is at your own risk.

You may link to the Platform’s homepage only if you:

– Do not alter any trademarks or design;
– Do not imply endorsement by Utelize;
– Do not misrepresent your relationship with us;
– Do not link from a site you do not own;
– Do not host offensive, unlawful or infringing content.

Utelize reserves the right to revoke link permissions and may take appropriate legal action in the event of breach.

7. Disclaimer

The Platform, Data and Services are provided “as is” without warranties. Utelize does not guarantee accuracy, availability, or completeness and disclaims liability for any errors or omissions.

To the maximum extent permitted by law, Utelize excludes all implied conditions and warranties, including merchantability and fitness for purpose.

8. Liability

Utelize and its officers, affiliates and agents shall not be liable for any loss or damage including (but not limited to):

– Direct, indirect or consequential loss;
– Loss of profit, data, business or goodwill;
– Business interruption;
– Virus infections or technical issues.

Nothing in this notice excludes liability for:

– Death or personal injury due to negligence;
– Fraud or fraudulent misrepresentation;
– Anything else that cannot legally be excluded.

You are responsible for any repair or correction costs arising from your use of the Platform.

9. Payment Terms

If access to the Platform is chargeable:

– You agree to pay all fees within 30 days of invoice;
– Charges will be invoiced monthly per Utelize’s current rates;
– VAT and other taxes will be applied where applicable.

You may cancel paid use of the Platform by giving one month’s written notice to Utelize.

10. Governing Law

This legal notice is governed by English law. Any disputes arising from or in connection with it shall be subject to the exclusive jurisdiction of the courts of England and Wales.