Privacy & Cookies Policy
SureSIM is a product and trading name of Utelize Communications Ltd, a company registered in England and Wales (Company Number: 07462310). This policy explains how we collect, use, and protect your personal data when you interact with the SureSIM.io website. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
This website is operated by Utelize Communications Ltd, registered in England and Wales (Company Number: 07462310).
Registered office:
Units 1–4, Malvern Hills Science Park, Geraldine Rd,Malvern, Worcestershire, WR14 3SZ, UK
Email: hello@suresim.io
Phone: +44 (0)330 0240 444
2. What This Policy Covers
This policy applies when SureSIM (Utelize Communications Ltd) is the Data Controller of your personal data. It does not apply where we process data on behalf of third-party controllers.
3. What Data We Collect
We may collect and process:
– Your name, email address, job title, and company name (via web forms).
– Technical data including IP address, browser type, and location (via analytics tools).
– Marketing preferences and interaction history with our website or campaigns.
4. How We Collect Your Data
You may provide data:
– When contacting us via forms.
– When signing up for downloads, demos or email updates.
– Through marketing interactions with us.
– Automatically through cookies or analytics tools.
5. Lawful Basis for Processing
We will only use your personal data when the law allows us to, including:
– To perform a contract with you or your organisation.
– To comply with legal obligations.
– For our legitimate interests (e.g. improving our site or understanding our audience).
– With your consent (e.g. for marketing communications or cookies).
6. How We Use Your Data
– To respond to your enquiries or requests.
– To provide product information or demos.
– To send relevant B2B marketing communications.
– To monitor website performance and usage.
– To comply with legal and audit requirements.
7. Marketing
We may send you information about SureSIM products and services we believe are relevant to your role. You will always be given the option to opt in, and you can withdraw consent at any time.
Marketing is managed via HubSpot and only sent to corporate contacts.
8. Data Retention
We retain personal data:
– For as long as needed to fulfil the purposes for which it was collected.
– For legal and reporting obligations.
– Testimonials are retained until withdrawn.
9. Data Security
We have implemented appropriate security measures to prevent personal data from being lost, misused, accessed or disclosed without authorisation. Access is restricted to authorised personnel under strict confidentiality obligations.
10. Sharing Your Data
We do not sell your data. We may share it with:
– Trusted service providers (e.g. IT, marketing, analytics platforms).
– Regulatory or legal bodies if required by law.
11. Your Rights
You have the right to:
– Access your data.
– Request correction or deletion.
– Restrict or object to processing.
– Withdraw consent at any time.
– Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
To exercise your rights, contact us at: hello@suresim.io
12. Cookies & Tracking
We use cookies to improve your browsing experience and to collect anonymous analytics data via Google Analytics.
You’ll see a cookie banner when you visit our site, allowing you to manage your preferences.
For more information, see our Cookie Policy.
13. Google Analytics
This site uses Google Analytics to measure visitor activity and improve usability. You can opt out using Google’s official browser add-on: https://tools.google.com/dlpage/gaoptout
14. External Links & Social Media
We are not responsible for the privacy practices of any external sites we link to. Use caution before submitting personal data to third-party websites or platforms.
15. Updates to This Policy
We may update this policy to reflect legal, technical, or business changes. The latest version will always be available on this page.
Last updated: May 2026