Website Terms & Conditions
1. Agreement to Terms
1.1 These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity, and Utelize Communications Ltd, doing business as SureSIM, located at Units 1–4, Malvern Hills Science Park, Geraldine Rd, Malvern, Worcestershire, WR14 3SZ, United Kingdom (we, us), concerning your access to and use of the suresim.io website and any related applications.
The Site provides the following services: Enterprise Mobile Data eSIM Services, Backup and Business Continuity Connectivity, IoT Connectivity, and Enterprise Device Connectivity Management (Services). By accessing the Site and/or Services, you agree that you have read, understood, and agree to be bound by these Terms and Conditions.
If you do not agree, you must not use the Site or Services. We recommend printing a copy of these Terms and Conditions for future reference.
1.2 The supplemental policies set out in Section 1.6 below, and any additional terms posted on the Site, are incorporated by reference.
1.3 We may revise these Terms at any time. The updated version will be effective once published. Continued use of the Site indicates your acceptance of any changes.
1.4 We may update the Site periodically to reflect changes to our services and business priorities.
1.5 This Site is intended for users located in the United Kingdom. Accessing the Site from other jurisdictions is at your own risk.
1.6 Additional policies that apply to your use of the Site include:
– Our Privacy Notice: https://suresim.io/privacy-policy/
– Our Cookie Policy: https://suresim.io/privacy-policy/
2. Acceptable Use
2.1 You agree to use the Site and Services only for lawful purposes.
2.2 Prohibited behaviours include:
– Using automated systems to extract content
– Circumventing Site security
– Misusing support services
– Attempting unauthorised access
– Disrupting Site functionality
– Harassing others using Site data
– Implying false affiliations
– Competing with us using Site content
– Violating laws or regulations
3. Our Content
3.1 All content on the Site is owned or licensed by us and protected by intellectual property laws.
3.2 You may not use our content for commercial purposes without permission.
3.3 You are granted a limited licence for personal, non-commercial use.
3.4 Do not attempt to modify, adapt, or reverse engineer Site content.
3.5 We use reasonable care to maintain the Site and detect viruses.
3.6 Content is for general information only and not intended as advice.
3.7 We do not guarantee that all content is accurate or up-to-date.
4. Site Management
4.1 We may monitor the Site, take action against breaches, remove content, and manage the Site to protect our interests.
4.2 We do not guarantee the Site will be virus-free.
4.3 You are responsible for your own IT security.
5. Modifications and Availability
5.1 We may change or remove content or discontinue the Site at any time.
5.2 We are not liable for downtime or service unavailability.
5.3 We may correct errors and update information without notice.
6. Disclaimer / Limitation of Liability
6.1 The Site and Services are provided ‘as-is’. We disclaim all implied warranties to the fullest extent permitted by law.
We are not liable for:
– Content errors or omissions
– Unauthorised access to data
– Site interruptions
– Transmission of malware or viruses
– Events beyond our control
7. Term and Termination
7.1 These Terms apply while you use the Site or Services.
7.2 We may terminate access at our discretion for any reason, including breach of these Terms.
8. General
8.1 You agree to receive communications electronically and accept electronic contracts and signatures.
8.2 These Terms constitute the entire agreement between you and us.
8.3 Failure to enforce any right does not waive that right.
8.4 We may assign our rights to others.
8.5 We are not liable for delays outside our control.
8.6 If any part of these Terms is invalid, the rest remain enforceable.
8.7 These Terms do not create any partnership or agency relationship.
8.8 For business users: These Terms are governed by English law. Jurisdiction lies with the courts of England and Wales.
8.9 ‘SureSIM’ and related branding are trademarks of Utelize Communications Ltd.
8.10 Third parties have no rights under these Terms.
8.11 For complaints, contact us at hello@suresim.io or by post at our registered address.